Shipping policy
Order Processing Time
All orders are processed within 1-2 business days, excluding weekends and holidays. Orders placed after 3:00 PM CST will begin processing the next business day.
Please note that processing time is separate from shipping time.
Shipping Rates & Methods
We currently ship to U.S. addresses only. Shipping costs are calculated automatically at checkout.
- Free Standard Shipping: on orders $150 or more (before taxes and after discounts)
- Flat Rate Shipping: $12 on all U.S. orders under $150
Delivery Timeframes
Delivery times are estimates and begin once your order has shipped. Standard shipping typically arrives within 5-12 business days after shipment.
Please note that carrier delays, weather conditions, and peak shopping periods may impact delivery times.
Order Tracking
Once your order ships, you will receive a shipping confirmation email with tracking information. Please allow up to 24 hours for tracking updates to appear.
Address Accuracy
Please ensure your shipping address is entered correctly at checkout. Boots and Soles is not responsible for orders delivered to incorrect or incomplete addresses provided by the customer.
If a package is returned due to an incorrect or incomplete address, the customer is responsible for reshipping costs.
Lost, Stolen, or Delayed Packages
Boots and Soles is not responsible for lost or stolen packages once marked as delivered by the carrier.
If you believe your package is lost in transit, please contact the carrier directly using the tracking information provided to file an insurance claim with them.
Pre-Orders & Backordered Items
Items marked as pre-order or backordered will ship once they become available. Estimated ship dates are listed on the product page and may be subject to change.
If your order includes both in-stock and pre-order items, the entire order may ship together unless otherwise stated.
International Shipping
At this time, we do not offer international shipping.
Shipping Restrictions
Certain items may have shipping restrictions based on size, weight, or carrier limitations.
Policy Updates
We reserve the right to update this Shipping Policy at any time. Changes will be effective immediately upon posting to our website.
Contact Us
If you have questions about shipping, please contact us or fill out a form below:
- Email: info@bootsandsoles.com
- Phone: (217) 342-6833
- Address: 320 West Jefferson Avenue, Effingham, Illinois 62401
